‘Critical prognosis looms over Chinese health apps’(FT 10.03. 17). As investment in ‘China’s digital health industry fell 10 per cent year on year in the last quarter of 2016 to $520m, after a 41 per cent decline in the previous three months’, we catch up with Lloyd Price, co-founder of London’s disruptive Health tech startup Zesty!

Zesty was founded in July 2012, since then we have been passionate about improving access to healthcare, automating tasks, saving patients time and hospitals money.

James Balmain my co-founder, CEO and I have 40+ years combined experience of digital transformation between us within 8 Industries – Healthcare, Retail, Travel, Financial Services, Advertising, Dating, Social Networking and Telecoms.

Our 5 year journey to digitally transform healthcare in the UK has seen us evolve from a consumer application to enterprise platform delivering web based solutions and mobile apps for patients in both public and private healthcare markets.

I believe the future of Health Tech will be the many things, three that spring to mind initially are 1) the combination of hardware enabling software, 2) emotional intelligence overlaying artificial intelligence and 3) patient self-service apps replacing traditional processes.

Hardware is currently used in healthcare in the form of wearable tech and remote monitoring products. Small device are recording, storing and transmitting data from a patient to a range of digital databases. Hardware will enable software in the future by providing a new type of data, unstructured data. Healthcare professionals will have access to reams of new data sets from completely new sources, potentially asynchronously and in real time.

Technology will enable better care to be delivered by humans not by machines. Emotional intelligence combined with artificial intelligence has the potential to radically improve both the quality and accuracy of care delivered by healthcare organisations. Emotional intelligence will be needed by nurses, clinicians, doctors and surgeons to reassure patients in the future because medical information will be easier to collect and read. Medically trained staff will need to put patients who have been using Dr Google, Dr Apple Kit and other new technologies at ease in the future by answering questions, explaining risks and educating them on research available.

Health Tech in the future will also focus around patient’s self serving as an alternative to traditional processes like telephone based triage, paper questionnaires and face to face consultations. Mobile apps, patient portals, telehealth, telemedicine – all will play an important part in the patient journey of the future, 24/7 remote access to healthcare, anytime and anywhere.

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